Check Your Tesco Clubcard: MSE Warning

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Post on Nov 12, 2024

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Check Your Tesco Clubcard: MSE Warning

Money Saving Expert (MSE) has issued a warning to Tesco Clubcard holders, urging them to check their accounts for potential errors. The warning comes after several reports of missing Clubcard points and discrepancies in statement balances.

What’s the Issue?

According to MSE, some customers have reported experiencing issues with their Tesco Clubcard accounts, including:

• Missing points: Customers are finding that their accounts are missing points they should have earned.
• Incorrect statement balances: Customers are seeing discrepancies between their statement balances and the actual points they have accumulated.
• Points not being redeemed: Customers are finding that their points aren’t being redeemed correctly, even when attempting to use them in-store or online.

What Should You Do?

If you're a Tesco Clubcard holder, MSE recommends checking your account for any potential errors:

1. Log in to your Tesco Clubcard account.
2. Review your recent transactions and point balances.
3. Compare your statement balance to your estimated points.
4. Check if any points have been redeemed correctly.

If you find any discrepancies, contact Tesco customer service immediately. You can do this by:

• Calling their customer service hotline: [Insert phone number]
• Contacting them through their website: [Insert website link]
• Visiting your local Tesco store: Ask for assistance from a customer service representative.

What Tesco Says:

Tesco has acknowledged that there have been some technical issues affecting Clubcard accounts. They have stated that they are working hard to resolve the issues as quickly as possible and apologize for any inconvenience caused.

What Else Can You Do?

• Consider signing up for email notifications: This will help you stay informed about any changes to your account balance and any potential issues.
• Keep your contact information up to date: This ensures you can be reached if there are any account updates or important information.

It's important to remember that these issues appear to be isolated incidents. Most Tesco Clubcard holders are likely not affected. However, it's always a good idea to be proactive and check your account regularly to ensure everything is in order.